Política de envío
Shipping & Returns
We want you to be happy. If you ever have a problem with your order, send an email to fangosunscreen@gmail.com and we’ll be sure to help you out!
Shipping Information
* We are NOT responsible for orders delivered to an incorrect address supplied by the sender. Please check your shipping address twice before placing your order. The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.
Once your order has been placed (including subscriptions), we cannot cancel orders or make any changes to the following: items in the order, shipping address, payment method, or shipping method.
* For health and safety reasons, we cannot process returns or exchanges.
* For a replacement or refund, please email fangospf.com with your order number, email address used to purchase, and reason for request.
SHIPPING OPTIONS
Shipping Charges
Shipping charges are based on order subtotals after all promotions, discounts and/or coupons are applied. Depending on your state and/or zip code, additional taxes on delivery fees may apply.
What are the shipping details?
US & Puerto Rico
The services used for domestic orders are USPS First Class Package or USPS Priority Mail, depending on the delivery method that each customer chooses at checkout. Orders are processed Mondays through Fridays, excluding Holidays. Please allow 1-5 business days for orders to be processed. Once your order is packed and ready to ship, you will receive a shipping confirmation email with your tracking details.
We are NOT responsible for lost, stolen or damaged packages.
International
International Orders are shipped via USPS Priority Mail International or USPS Priority Mail Express International, depending on what the costumer chooses at checkout. With USPS Priority Mail Express International it could take 7 to 21 business days to arrive, depending on the destination country. With USPS Priority Mail Express International it could take 3 to 5 business days, depending on the destination country. Your order will include a Customs Declaration number as proof of shipment. This number will help you track your package inside the US and in some selected countries.
We are NOT responsible for lost, stolen or damaged packages.
LOST PACKAGES
Fango Sunscreen is not responsible for lost packages that have been safely and correctly sent out for delivery to the mail carrier. Any order sent to the incorrect address and lost due to the customer's negligence, will not receive a store credit or refund. If an order is delivered to a wrong address, the customer is completely responsible for the retrieval and/or location of the package. Fango Sunscreen will not interfere or contact residents of the address where the package was sent incorrectly. Although rare, if a package is lost in transit and/or marked as delivered and does not match the location listed, you may file a claim directly with USPS for assistance:
https://www.usps.com/help/missing-mail.htm
If an unlikely error occurs in your order, such as receiving incorrect items, it is crucial to provide evidence of the issue within 8-24 hours for error evaluation. Failing to do so may result in the claim not being considered for evaluation. We take these claims seriously, but it is important to note that any fraudulent claims will be reported to the appropriate agencies for investigation and may be subject to legal action. These terms and conditions ensure a fair evaluation process and protect against misuse or fraudulent claims. By placing an order and accepting these terms and conditions, you acknowledge and agree to comply with the specified procedures for reporting errors or missing items in your order.
